Shipping & Returns

Shipping and Delivery Policy

It is the responsibility of the customer to inform Ethical Outback Wool if a product has not been delivered. Ethical Outback will not issue any refund for deliveries that are late due to the issue being out of our control. Ethical Outback takes no responsibility if the goods are damaged in transit. Quality packaging is provided to ensure its safe delivery.

Customer Service Policy

Ethical Outback Wool is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we endeavour to notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

If you wish to cancel your order, please email us: as soon as possible to advise what outcome you require.

Once payment for an order has been accepted, cancellation is at the discretion of Ethical Outback Wool. We do not offer refunds or exchanges for change of mind and we also have a no returns policy.


When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us.