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We are always looking at new and exciting stores that would love to have Ethical Outback Wool as a part of their product range.

If you are interested please contact us.

Use this text to answer questions in as much detail as possible for your customers.

All our products are produced under ethical standards. Animal welfare at its highest level means understanding the physical and psychological needs of animals, and then enacting practices that ensure the highest standards of care. This refers to all animals - both our livestock, as well as our native animals. Our staff all undertake training in animal welfare, and we constantly strive for not just good but exceptional. We aim to reflect this through everything we do. Part of this is through the active participation in accreditation programs, in particular, the Responsible Wool Standard and the Certified Humane.

We create our products from the beautiful wool grown on Coonong Station, in the  New South Wales Riverina.

Our wool is accredited by the Responsible Wool Certification (RWS), a European certification body that provides the highest welfare standards for sheep and wool. 

The Certified Humane® means that the products come from farms where Humane Farm Animal Care’s precise, objective standards for the humane treatment of farm animals are implemented. We are the first property outside of the USA to be Certified Humane. HFAC is the leading non-profit certification organization dedicated to improving the lives of farm animals in food production from birth through slaughter. The goal of the program is to improve the lives of animals in agriculture.

• Pure Natural Lambswool only.
• Undyed, No acids, No chemicals.
• Gentle handwash only.
• Do not use bleach, or any harsh detergents.
• Dry flat avoiding direct sunlight or direct heat.
• If necessary, re-shape by hand gently.

• Cool (30°C) machine wash on gentle cycle. The product can also be hand washed.

• Use neutral gentle detergent (Preferably Liquid).

• Do not use bleach, oxy or enzyme-containing detergents.

• Dry flat avoiding sunlight or direct heat..

If necessary, re-shape by hand & lightly iron on a medium heat steam setting.

Note: If need to remove in-grain stains, soak in lukewarm water preferably using a mild neutral liquid detergent “Wool Wash”.

If powdered detergent is used only use a small amount and ensure that a is thoroughly dissolved beforehand. Do not use bleach, enzymes, or oxy compounds.

Rinse thoroughly with cold clean water afterwards, and dry as above.

Ethical Outback Wool do not offer cancellation/refunds/exchanges for change of mind. Once payment for an order has been accepted, cancellation is at our discretion.

If you wish to cancel your order, please email us: contact@ethicaloutbackwool.com.au as soon as possible to advise what outcome you require. We will then communicate with you and if approval for return is granted products must be returned in brand new condition and packaging.

If you have been approved for a return, return shipping is at the cost of the customer. This will all be disclosed in the correspondence for approval of return.

Yes. We currently offer shipping worldwide.

Please email us: contact@ethicaloutbackwool.com.au as soon as possible to advise what outcome you require.

Please allow 5-7 business days turnaround time. If you require your order faster please select the express shipping option and leave comments at checkout.

It is the responsibility of the customer to inform Ethical Outback Wool via email: contact@ethicaloutbackwool.com.au  if a product has not been delivered. 

Ethical Outback Wool will not issue any refund for deliveries that are late due to any issue/s being out of our control.

Once your order has been fulfilled you will receive an email with the tracking details for your order. Please ensure you check the email that you used when placing the order.

Ethical Outback Wool takes no responsibility if the goods are damaged in transit. Quality packaging is provided to ensure its safe delivery. However if there is an issue please don't hesitate to contact us attaching photos to: contact@ethicaloutbackwool.com.au

Your E-Gift Card will be sent as an attachment in an email. The E-Gift card will have a unique code which is used at checkout when purchasing. If you are unsure please contact us : contact@ethicaloutbackwool.com.au

• All gift cards are in the form of an E-Gift Card (voucher)

• E-Gift Cards are not redeemable for cash and they are non refundable.

• E-Gift Cards are valid for 12 months from the date of purchase.

• Please email us if you have not received your E-Gift Card within 24 hours of ordering. contact@ethicaloutbackwool.com.au

Note: Ethical Outback Wool takes no responsibility for unused E-Gift cards that expire with credit remaining on them.

We offer a range of amounts starting at $50.00. We also have the option for a specific product E-Gift card if you are running short on time and need an instant gift.